The Best Home Internet Service Provider in All Regions of the United States

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Have you ever wondered if everyone hates their ISP or if it’s just you?

JD Power has released its 2022 U.S. Home Internet Service Provider Satisfaction Study, which identifies the companies with the most satisfied consumers in each region of the United States through a survey of nearly 23,000 customers. .

He also concluded, unsurprisingly, that reliability is the most important factor in customer satisfaction. But despite this, people tend to choose based on price – a choice that is likely to end in disappointment for many of us. Other factors considered were communication, billing and customer service.

Here are the ISPs whose customers are the most satisfied in the United States

East

Providence, Rhode Island
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Among the ISPs available in the eastern United States, the average overall customer satisfaction score was 758. Only one provider was ranked above the average:

  1. Verizon — 758 (out of 1,000)

Xfinity (706), Cox Communications (689), Spectrum (666), Frontier Communications (646), and Optimum (642) scored below average.

This region includes customers from Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, DC and of West Virginia.

Center-North

Columbus, Ohio
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Among the internet service providers available in the North Central United States, the average overall customer satisfaction score was 700. These providers were ranked above average:

  1. Midco — 734
  2. AT&T — 724
  3. CenturyLink — 717
  4. WOW! — 712
  5. Xfinity — 703

Spectrum (683), Xtream (673), Cox Communications (664), and Frontier Communications (664) scored below average.

This region includes customers from Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin.

South

Houston, TX
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Among the ISPs available in the US South, the average overall customer satisfaction score was 730. These providers were ranked above average:

  1. AT&T — 761
  2. Xfinity — 736

Kinetic (720), Spectrum (719), Frontier Communications (712), Cox Communications (705), CenturyLink (665), and Suddenlink (638) were rated below average by customers.

This region includes customers from Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, from South Carolina, Tennessee and Texas.

West

Los Angeles
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Among the internet service providers available in the western United States, the average overall customer satisfaction score was 701. These providers were ranked above average:

  1. AT&T — 729
  2. Xfinity — 709

CenturyLink (691), Cox Communications (689), Spectrum (689) and Frontier Communications (676) were all below average in terms of customer satisfaction.

This region includes customers from Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming.

About Troy McMiller

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